Last updated: 8 March 2026

1. Scope & Definitions

These Terms govern your use of oriento.store and any purchases from Oriento, operated by ORİENTO TURİZM İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ (“we”, “us”, “our”). “Products and Services” include our physical goods (Turkish beauty, food, home, tech and lifestyle products) and any support we provide. The current version and date on this page are authoritative.

2. Provider & Contact

  • Company: ORİENTO TURİZM İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ (Oriento)
  • Registered address: AKSARAY MAH. İNKILAP CAD. ÖZANCELIK IŞHANI NO: 12, İÇ KAPI NO: 304, FATİH / İSTANBUL
  • Tax (VKN): 6470714391 • Trade Registry: 377856-5
  • Tax Office: BEYAZIT
  • E-mail: support@oriento.store

3. Eligibility & Account

  • You must be able to form a binding contract. Keep credentials confidential; you are responsible for all activity under your account.
  • We may suspend or close accounts that breach these Terms, abuse promotions, commit fraud, or violate law.

4. Product Information & Availability

  • We aim for accurate descriptions; minor packaging or shade variations may occur. Images are illustrative only.
  • Orders generally ship from Istanbul. If an item becomes unavailable after ordering, we may cancel and refund you promptly.

5. Pricing, Taxes & Errors

  • Prices are shown at checkout in USD, EUR, GBP or TRY as applicable. Applicable taxes/fees are displayed where required.
  • We may decline orders with obvious pricing/stock errors and will refund any charged amounts.

6. Orders & Contract Formation

  • Your order is an offer to buy. Acceptance occurs when we send an order confirmation or dispatch the goods.
  • We may refuse or cancel an order for suspected fraud, risk concerns, or unavailability.

7. Payment (iyzico)

  • Accepted methods are shown at checkout (cards via iyzico). 3-D Secure may be required.
  • We may authorize at checkout and capture on dispatch. We do not store full card numbers or CVV; processing occurs with our payment provider.
  • For security, we may decline a transaction or request ID/address verification for high-value orders.

8. Shipping & Delivery

  • Orders ship from Istanbul via contracted carriers. Delivery times are estimates only. See our Shipping Policy for zones and rates.
  • Please inspect parcels on delivery and note visible damage with the courier. Lost/damaged-in-transit claims must be reported within 7 days of delivery (or expected delivery for non-delivery).

9. Customs, Duties & Import Fees

International shipments may incur customs duties/taxes and brokerage. Unless stated otherwise, these are the recipient’s responsibility.

10. Right of Withdrawal (Consumers)

Consumers generally have 14 days from delivery to withdraw without reason. See our Distance Sales Contract for process and exceptions (e.g., sealed health/hygiene goods once unsealed, bespoke items).

11. Returns, Exchanges & Refunds

  • Request an RMA and return address before sending items back. Items must be unused, complete, and in original packaging (reasonable evaluation excepted).
  • Refunds are issued to the original payment method after inspection. Banks/issuers usually post card refunds within 3–14 business days after we submit them.
  • See our Refund & Returns Policy for full details.

12. Defects & Warranty

  • Statutory consumer rights apply. Please contact us promptly with order details and photos for defective or mis-described items.
  • Remedies may include repair, replacement, price reduction, or refund in accordance with applicable law.

13. Health, Hygiene & Safety

  • Opened/used cosmetics or goods that cannot be resold for sanitary reasons are not eligible for return except where defective.
  • Always patch-test and follow product labels. Our products are not medical devices or prescription drugs.

14. Promotions & Coupons

  • Promo codes must be used within their validity periods and have no cash value.
  • Unless stated otherwise, codes are non-transferable, limited to one per order. Exclusions may apply; refunds on promotional orders are prorated.

15. User Content (Reviews)

  • Reviews must be genuine, lawful, relevant, and respectful. By posting, you grant us a worldwide, perpetual, royalty-free license to use, reproduce, adapt, and display your review.
  • We may moderate or remove content that breaches these Terms or law.

16. Prohibited Conduct

No illegal use, payment fraud, coupon abuse, scraping, reverse engineering, or interference with the site or services.

17. Warranties & Liability

  • Except as required by law, we provide the Services “as is.” To the maximum extent permitted, we are not liable for indirect or consequential loss.
  • Nothing limits liability for fraud, gross negligence, or injury caused by willful misconduct.

18. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Türkiye. Subject to mandatory consumer venue rules, İstanbul courts and enforcement offices have jurisdiction.

19. Contact

Contact us at support@oriento.store or by post at the address above. Shipping Policy · Refund & Returns · Privacy Policy · Distance Sales Contract · Imprint · FAQs · Contact.

Related: Privacy Policy · Refund & Returns · Shipping Policy · Distance Sales Contract · Imprint · FAQs · Contact